Changed your mind? You can cancel your SWAROOP order before it is dispatched. This page explains our cancellation process, timelines, and refund expectations.
Full cancellation available
Return policy applies instead
5–7 business days
Cancel before dispatch at no charge
Orders that have already been dispatched cannot be cancelled. In such cases, please wait for delivery and initiate a return as per our Refund & Return Policy if the product is eligible.
Log in to My Account, go to your order, and click 'Cancel Order'. You may also email hello@swaroop.com or call our support team with your order number. Cancellations are processed immediately if the order has not yet been dispatched.
For prepaid orders cancelled before dispatch, a full refund will be issued to your original payment method within 5–7 business days. You will receive an email confirmation once the refund is initiated.
Cash on Delivery orders can be cancelled at no charge before dispatch. If you refuse delivery of a COD order after dispatch, a cancellation fee may apply and you may be restricted from placing future COD orders.
If your order contains multiple items and only some have been dispatched, you may cancel the remaining undispatched items. Refunds for partially cancelled orders are processed for the cancelled items only.
