Have a question? Browse our frequently asked questions below. If you can't find what you're looking for, our customer support team is always happy to help.
Quick answers to the most common questions from our SWAROOP community.
Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also log in to My Account and view tracking details under your order history.
Orders are processed within 1–2 business days and delivered within 3–7 business days across India. Remote locations may take an additional 2–4 days.
Yes! We offer free shipping on all orders above ₹1499. For orders below this amount, a standard shipping fee is applied at checkout.
Yes, COD is available on most pin codes across India. A small COD handling fee may apply and will be shown at checkout.
You can initiate a return within 7 days of delivery via My Account or by emailing hello@swaroop.com. The item must be unused with original tags attached.
Yes, size exchanges are available within 7 days of delivery, subject to stock availability. Visit My Account to request an exchange or contact our support team.
Refunds are processed within 5–7 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.
Orders can be cancelled before dispatch via My Account or by contacting support. Once dispatched, please use our return policy instead.
Each product page includes a detailed size guide with measurements in inches. If you're between sizes, we recommend sizing up for a comfortable fit.
We recommend gentle hand wash or dry clean for most SWAROOP pieces. Avoid direct sunlight when drying and iron on reverse at low heat. Specific care instructions are included on each product label.
Yes. Many of our collections feature authentic Jaipur handblock printing crafted by local artisans. Product descriptions specify the printing technique used.
Reach us at hello@swaroop.com, call +91 98765 43210 (Mon–Sat, 10 AM – 7 PM IST), or use the contact form on our website. Live chat is available Mon–Sat, 10 AM – 6 PM IST.
