We want you to love every SWAROOP piece you receive. If something isn't quite right, our hassle-free return and refund policy ensures a smooth experience within the eligible return window.
7 days from delivery date
Unused, unworn with original tags
5–7 business days after inspection
Free reverse pickup in most cities
Items marked as Final Sale, customised, or purchased during specific clearance events may not be eligible for return. Innerwear, accessories, and products with removed tags cannot be returned.
Products may be returned within 7 days of delivery if they are unused, unworn, unwashed, and in their original condition with all tags and packaging intact. Products showing signs of wear, damage, or alteration will not be accepted.
Log in to My Account, navigate to your order, and select 'Return Item'. Alternatively, email hello@swaroop.com with your order number and reason for return. Our team will confirm eligibility and arrange a reverse pickup or provide return instructions.
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days to your original payment method. COD orders will be refunded via bank transfer — you will be asked to provide bank details.
Gift cards, customised or made-to-order pieces, items purchased under special final-sale promotions, and products without original tags or packaging are not eligible for return or refund.
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund at no additional cost to you.
